My friend "Tiffany" got a call from "Roger", one of her best friend's father. Since they don't generally have any contact, naturally Tiffany assumed something awful had happened. In a sense, something awful had happened, but it had nothing to do with Roger's daughter.
For context, Tiffany has a history of breast cancer in her family. In fact, her sister was diagnosed at an early age, well before the age of recommended mammogram screenings. As a result, Tiffany's doctor thought it would be a good idea for Tiffany to get screened.
That's where Roger comes in. He works for a health insurance company. Coincidentally, he was assigned to Tiffany's request for a breast cancer screening. And then he called her up! Gee, must be nice to know someone who can approve your procedure and give you some personal service for once!
Except that, actually, Roger was calling Tiffany to tell her that he had denied her claim. After all, his job is to reject paying for most medical care… that's how a health insurance company operates! Normally a customer wouldn't receive a call, but once he recognized her name, Roger wanted to call Tiffany personally to tell her her doctor requested mammogram would not be covered by insurance and that he felt really bad about it.
Aww, poor Roger. It's nice to know he cares. Not enough to, like, ensure Tiffany is healthy, mind you, but there's just enough of a guilty conscious for him to admit he dicked her over. It's not like early detection could save her life or anything! He found some excuse for rejecting the claim and went with it!
For fuck's sake, if you can't even get someone who knows you and your personal history which validates this particular medical exam to cover the costs, how can you expect the health insurance industry to ever take care of you?
Anytime your friend's dad calls you up to discuss your boobs, it's bound to be an awful conversation, but this might be one of the worst cases.